We help carriers investigate where their driver experience may be contributing to preventable turnover, identify gaps between leadership expectations and driver experiences, and establish three priorities for improvement.
Data can show us where to look. Human conversations help us understand why. We examine leadership expectations, driver experiences, and available carrier data to identify where deeper investigation and focused improvement may be needed.
Delivered in 10 business days after kickoff and receipt of required information. The Diagnostic examines leadership perspectives and driver experiences using assessments, human investigation, and available carrier data to explore potential factors contributing to preventable turnover.
The driver relationship begins before a driver turns a wheel. We examine how expectations are formed during recruiting, how candidates experience communication and follow-up, and whether the promises made before hire align with the experience drivers encounter after they join the fleet.
We examine where expectations and the driver's operational experience begin to separate across dispatch, payroll, home time, communication, and everyday interactions. These moments can create interpretation gaps that influence trust, behavior, and ultimately retention.
Most turnover decisions develop before a driver gives notice. We examine patterns across the driver experience to identify where trust may be eroding, how those experiences are influencing driver behavior, and where retention risk may be developing before it becomes visible in turnover data.
The work doesn't end with identifying where the relationship is breaking down. Ongoing advisory helps leadership turn findings into action, monitor how the driver relationship is changing, and strengthen the systems, communication, and operational practices that influence trust and retention over time.
Explore the fixed-price Driver Experience Diagnostic or speak directly with Nicole about what leadership is seeing. The complimentary Risk Check remains available as an optional resource.